What to expect when you contact a helpline

More than 29 million calls are made to THA member helplines every year. Most of us will have cause to call a helpline at some point in our lives. THA believe that anyone who contacts a helpline has the right to a service that is confidential and impartial, from people who are suitably trained and supported. When you see the THA logo, you know the helpline you are contacting abides by these principles.

Find out more about:

• What THA membership means
• What you can do if you're not satisfied with the service you receive from a helpline.