PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
MENTAL HEALTH HELPLINE WORKER TRAINING PROGRAMME
The Mental Health Helpline Worker Training Programme is a national training programme accredited by the Open College Network. Members of the Mental Health Helplines Partnership will be able to deliver the programme under the auspices of the Telephone Helplines Association’s quality assurance for the programme, subject to the requirements of the Open College Network.There are five units of training:
- Mental Health Awareness
- Services and Routes to Help
- Telephone Boundaries
- Telephone Helpline Skills
- Working on a Mental Health Helpline
The training is designed for Mental Health Helplines operating in England who are Mental Health Helplines Partnership (MHHP) members. MHHP members wanting to access the training materials online will need to contact the Telephone Helplines Association for information on how to register to run the programme.
Tutors will supply trainees with a
password to access the Mental
Health Helplines Training forums.
