ONSITE
TRAINING
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
WELCOME
More than 2,000 telephone workers every year, across the public and voluntary sectors, choose THA for their training needs.
Our basic courses: Level 1: Foundation skills, Level 2: Developing skills and Level 3: Providing emotional support give an unparalleled introduction to working over the phone. All of our trainers are experts in the field with many years experience of working on, and managing, a variety of services.
We have also introduced a new Personal Development Award. Read all about it by following the link on the left of this page.
Just click on the course names on the left of this page to read about each course in more detail. And don't forget, you can download the full colour PDF of our new training brochure by using the link at the top of the page.
Use the link to the booking form on each page to book your place and see all the courses at a glance by following the link to our training diary.
To speak to someone in the training team call 0845 120 3767
