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PERSONAL DEVELOPMENT 
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COURSES

LEVEL 1

LEVEL 2

LEVEL 3

EMAIL SKILLS

MENTAL HEALTH

CALL HANDLING

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SUPPORT & SUPERVISION

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HELPLINE EVALUATION

PRACTICAL EVALUATION

MULTI-CHANNEL




THA  TRAINING
developing skills, delivering quality

DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE

To book a place on any of these courses, call 0845 120 3767

Courses from August - December 2008

More dates may be added to this list - check back soon for updates or to ensure you receive the latest news, subscribe to our e-newsletter Digital Exchange. Email exchange@helplines.org.uk with 'subscribe' in the subject line.

DATE

COURSE

CODE

LOCATION

6 AUG

Managing Helpline Volunteers

MHV

London

20 AUG

Level 1: Foundation Skills

L1

London

27 AUG

Level 2: Developing Skills

L2

London

28 AUG

Level 1: Foundation Skills

L1

Exeter

3 SEP

Level 1: Foundation Skills

L1

London

9 SEP

Level 1: Foundation Skills

L1

Belfast

10 SEP

Level 2: Developing Skills

L2

Belfast

11 SEP

Level 3: Providing Emotional Support

L3

Belfast

17 SEP

Level 2: Developing Skills

L2

London

24 SEP

Level 3: Providing Emotional Support

L3

London

25 SEP

Level 1: Foundation Skills

L1

Manchester

29 SEP

Email Skills for Helpline Workers

ESW

London

30 SEP

Level 2: Developing Skills

L2

Exeter

7 OCT Level 1: Foundation Skills L1 London
15 OCT Level 2: Developing Skills L2 London
23 OCT Level 3: Providing Emotional Support L3 London
12 NOV Level 2: Developing Skills L2 Manchester
18 NOV Level 1: Foundation Skills L1 London
19 NOV Level 2: Developing Skills L2 Birmingham
26 NOV Level 2: Developing Skills L2 London
2 DEC Email Skills for Helpline Workers ESW London