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AIM
To introduce and explore the benefits of support and supervision
within a helpline setting. To equip participants with the necessary
skills to develop appropriate procedures within their own organisations
and to carry out effective supervision using a structured approach.
WHO IS THE COURSE FOR?
Suitable for helpline managers or co-ordinators who have
responsibility for delivering high quality support and supervision for
paid or volunteer helpline workers.
By the end of the session participants will be able to:
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Understand the role of both support and supervision.
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Evaluate different methods of support and supervision.
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Give feedback to helpline workers which aids in the development of
skills and moves towards agreed targets.
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Manage the process of the supervision session.
This is a one day course.
London: 13 Jul
Times: 10.30 - 4.30
Course Code: SAS
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Support & Supervision |
Voluntary organisations |
Public sector |
Commercial sector |
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THA Members |
£80 + VAT |
£115 +VAT |
£150 + VAT |
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Non Members |
£95 + VAT |
£150 +VAT |
£165 +VAT |
Member discounts apply to THA members only.
Last updated March 2005
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