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AIM
A one day course which will identify and explore the key issues which
need to be considered before setting up a helpline service.
WHO IS THE COURSE FOR?
Suitable for anyone setting up a new helpline service or looking to
re-focus an existing service.
Objectives
By the end of the session participants will be able to:
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Explain the purpose and objectives of their proposed helpline,
carry out a SWOT analysis, and make an informed decision on its
viability.
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Identify issues to consider when drawing up a budget for the
running costs of their service, and consider options on how to meet
those costs.
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Decide what services will be provided and how best to provide them.
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Manage all staffing processes necessary to run a helpline
effectively.
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Develop appropriate policies and procedures for a helpline.
The course is a one day course.
London: 11 May, 4 Aug
Times: 10.00 am 4.30 pm (note different start time)
Course Code: SUH
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Setting up helplines |
Voluntary Organisations |
Public sector |
Commercial Sector |
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THA Members |
£80 + VAT |
£115 + VAT |
£150 + VAT |
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Non Members |
£95 + VAT |
£150 + VAT |
£165 + VAT |
Member discounts apply to THA members only.
Last updated March 2005
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