PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
TELEPHONE HELPLINES IN A MULTI-CHANNEL ENVIRONMENT
Who is it for?
People who are responsible for the current or future delivery of helplines across more than one format such as telephone, email, text, forum or chat.
What will you learn?
• The different benefits of each channel
• How to assess the relevance of different channels for target audiences
• How to organise workload across different channels
• The risks associated with new channels – and how to protect both service users and staff
• How to monitor and evaluate your service as a whole
Code: MCE
