AIM

To explore the fundamental skills needed to work effectively with and manage volunteers.

WHO IS THE COURSE FOR?

It is suitable for anyone who manages volunteer workers. Also ideal for those considering working with volunteers.

By the end of the course participants will:

• be able to identify appropriate roles and uses of helpline volunteers.

• have an understanding of effective recruitment and selection processes for helpline volunteers.

• have an understanding of the importance of strategic planning including: length of volunteer helpline shifts, minimising turnover, combating burnout, effective two-way communication.

• have an understanding of the demands and expectations of helpline volunteers including: volunteer agreement forms, volunteer appraisals, training, support and supervision.

• have an understanding of the importance of managing change effectively.

Last updated March 2005