AIM
This course builds on the skills
from the Core and Advanced Helpline courses. It gives the opportunity
for participants to explore, in greater depth, the types of counselling
skills that can be utilised in a helpline setting. The course style is
experiential and emphasises shared learning by drawing on individual
participant’s skills and knowledge.
WHO IS THE COURSE FOR?
This course is suitable for
participants who have already attended both the Core and the Advanced
Helpline Skills courses. It will be of particular relevance to helplines
who offer listening, befriending and emotional support. Places on this
course are strictly limited, please book early to secure a place.
OBJECTIVES
By the end of the course
participants will be able to:
-
Recognise the difference
between being a counsellor and using counselling skills.
-
Use a variety of active
listening techniques.
-
Respond with empathy to the
caller.
-
Hear the feelings behind the
words and reflect these back to the caller.
-
Use effective summarising
skills.
-
Work with callers when there
appears to be “no solution” to their problem.
-
Recognise their own/service
boundaries and know when to access support for themselves.
This is a one
day course.
London: 27 Apr, 27 Jul
Belfast: 31 Mar
Edinburgh: 22 Mar
Swansea: 28 Sep
Times: 10.30 - 4.30
Course Code: CHW
