PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
SUPPORT AND SUPERVISION SKILLS
Who is it for?
Anyone currently involved in providing support and supervision to
helpline staff, or those who may move into this role.
What will you learn?
-
Develop awareness of the key differences between support and supervision
-
Evaluate different methods of providing support and supervision
-
Different methods of providing effective feedback and goal setting
-
Plan and manage an effective supervision session
-
Understand the organisational benefits of having support and supervision processes
Code: SAS
