PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
GUIDE TO THE THA QUALITY STANDARD
Who is it for?
Managers, supervisors and helpline workers with an interest in
developing the quality of their service and those intending to apply for
the THA Quality Standard.
What will you learn?
-
Define your organisational priorities
-
Identify the characteristics of a quality organisation
-
Make an informed decision about internal or external assessment
-
How to approach the THA Quality Standard Workbook
-
Develop an understanding of how the THA Quality Standard can provide an effective toolkit for addressing quality issues
Code: QSH
