PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
PRACTICAL HELPLINE EVALUATION & MONITORING
Who is it for?
Helpline managers and co-ordinators who want to develop practical
skills, including those people who have already attended the Helpline
Evaluation & Monitoring course. Assumes a familiarity with the basic
concepts.
What will you learn?
-
To have an understanding of how the evaluation process can be used to improve the service
-
To develop practical knowledge and skills in designing user-feedback evaluations
-
Understand and use basic statistical information
-
Implement strategies for managing change and overcoming resistance
Code: PEM
