PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
MENTAL HEALTH
In addition to the course described below, the THA also provides an accredited training programme for Mental Health Helpline Workers. Click on the link below to find out more:
Accredited
Mental Health Training Programme
MENTAL HEALTH AWARENESS FOR HELPLINE WORKERS
Who is it for?
Anyone who works on a helpline or takes calls from the public.
What will you learn?
-
To reflect on attitudes to people who are experiencing mental health difficulties
-
To describe the different ways of making sense of mental distress
-
To know the roles and boundaries of your service in relation to callers with mental health difficulties
-
To identify appropriate listening and responding techniques
-
To use the strategies and responses identified to manage challenging calls and to signpost on effectively when required
Code: MHA
