PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
MANAGING HELPLINE VOLUNTEERS
Who is it for?
Anyone who currently manages helpline volunteers or who will be
moving into that role.
What will you learn?
-
Understand volunteer motivation and how to value volunteers
-
Identify and manage the key stages of the recruitment and selection process
-
Define the role of the volunteer manager/co-ordinator and the skills required
-
Implement appropriate procedures and a training plan
-
Develop techniques for overcoming individual volunteer challenges
Code: MHV
