PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
LEVEL 3: PROVIDING EMOTIONAL SUPPORT
Who is it for?
Helpline workers and managers who provide emotional support to
callers. Participants will need to have covered the topics listed in
Levels 1 & 2 before attending.
What will you learn?
-
Identify and use skills to convey empathy
-
Understand the boundaries between the personal and the emotional support roles
-
Explore the dynamic between the caller and the helpline worker
-
Understand the relationship between managing risk and confidentiality
Code: L3
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Don't forget! |
