PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
LEVEL 1: FOUNDATION SKILLS
Who
is it for?
All
new frontline helpline staff and those who need a refresher.
What
will you learn?
-
How to overcome the obstacles of communicating by telephone
-
How to listen and respond to callers effectively
-
What type of questions to ask callers - and when
-
Top tips for giving
-
When and how to end a call
-
The benefits of knowing and working within service boundaries
Code: L1
|
Don't forget! |
