PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
HELPLINE EVALUATION & MONITORING
Who is it for?
Helpline managers and co-ordinators who want to develop an overview
of evaluation & monitoring methods.
What will you learn?
-
Become familiar with the terminology and jargon used in evaluation and monitoring
-
Understand the evaluation process
-
Understand and use performance indicators
-
Assess different methods of evaluating the quality of a service
-
Identify the main benefits of structured evaluation and monitoring
Code: HEM
