PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
EMAIL SKILLS FOR HELPLINE WORKERS
Who is it for?
Anyone who is new to handling email enquiries by email, or who needs
a refresher.
What will you learn?
-
Key skills for managing emails
-
The importance of style and "tone of voice"
-
Top tips for greeting, acknowledging, responding and signing off
-
Good practice guidelines for delivering your email service
-
Developing practical skills for responding to emails
Code: ESW
