PERSONAL
DEVELOPMENT
AWARD
COURSES
LEVEL
1
LEVEL
2
LEVEL
3
EMAIL
SKILLS
MENTAL
HEALTH
CALL
HANDLING
SETTING
UP
SUPPORT
& SUPERVISION
QUALITY
STANDARD
MANAGING
VOLUNTEERS
HELPLINE
EVALUATION
PRACTICAL
EVALUATION
THA TRAINING
developing skills, delivering
quality
DOWNLOAD FULL TRAINING BROCHURE (PDF) HERE
DEVELOPING HELPLINE SERVICES
Who is it for?
Anyone setting up a new helpline service or looking to re-focus an
existing one.
What will you learn?
-
Define the purpose of the proposed helpline and its target client group
-
Have an in-depth understanding of the range of considerations that need to be taken into account
-
Understand the importance of evaluation and monitoring
-
Evaluate staffing needs and priorities
-
Identify appropriate policies and procedures and their key elements
Code: DHS
