Training from The Helplines Association
Looking for professional development? Or networking opportunities with other helplines? THA offer one-day open courses throughout the UK and Ireland for frontline workers, supervisors and managers.
Courses for front-line helpline workers
More experienced? Developing Telephone Skills helps you handle different types of calls and caller expectations. If you would like front-line workers to deal more effectively with emotional calls, Responding to Emotional Content addresses this.
We hold these courses regularly in London and other cities, and we can also bring our training to you.
Courses for supervisors and managers
Want to look at helpline issues more closely? Our masterclass programme lets you examine relevant topics in depth.
How to book