Sector Regulation & Legislation

The THA provides updates on key legislation affecting the helpline sector, along with developments in regulation and numbering. We also respond to consultations affecting the sector. The most recent news is always posted in the 'Latest News' section of our front page and featured in our e-newsletter Digital Exchange. To receive your free monthly copy of Digital Exchange, email exchange@helplines.org.uk with 'SUBSCRIBE' in the subject line. 

You can also find links to all our items on legislation, regulation and consultations below. 

New guidance on informing callers about call charges (2007)

Important Changes to Non-geographic Numbers (2007)

Latest OFCOM proposals and THA's response (2006)

The Future of 0845 and 0870 (2005)

A copy of our response to Ofcom's consultation on:  Number Translation Services Options for the Future. (Dec 04) DRAFT

A copy of our response to the Department of Constitutional Affairs's consultation on 'What the public sector should tell people about how it handles their personal data'. (June 2003)

A copy of our response to Oftel's consultation on the Statement of Policy on the persistent misuse of an electronic communications
network network or service. (July 2003)

Documents from the Information Commissioner
Guidance to the Privacy and Electronic Communications Regulations 2003

Archive of Legislation Updates

News on legislation updates is always featured in Digital Exchange and on the 'Latest News' section of our website. Before Digital Exchange, we provided Legislation Bulletins to our members. You can access the archive of previous bulletins below. 

Legislation bulletin 6 (October 2003): Bulletin
Legislation bulletin 5 (June 2003): Bulletin

Please be aware that some of the information in past updates may now be out of date.

Updated January 2007 by Marc Gillespie