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1. Buy the
Workbook
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photocopy-friendly for use within a helpline, A4, clear print
black on cream
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robust ring-binder with room for helplines to insert other
documents.
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in 12 sections based on the process of a call
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with extensive guidance on what the Standard means in practice
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use for self-assessment and as evidence for external assessment
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available by completing the THA publications order form
2. Apply to THA for external assessment and accreditation
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accreditation lasts for 3 years
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assessment in 2 stages
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desk top audit of Workbook
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external assessment visit
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written report at either stage if helpline does not reach the
Standard, advising what changes are needed to develop the helpline
to that level
“We
found the THA Quality Standard process extremely valuable, because
although it was challenging, it has resulted in improved practices and
service provision by our helpline.”
Dr Ronald A Fernandes
Helpline Manager
MS Society UK
For information on current accreditation costs,
contact THA on 0845 120 3767
Updated March 2009
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