Quality Standard Workbook

1.  Buy the Workbook

• photocopy-friendly for use within a helpline, A4, clear print black on cream

• robust ring-binder with room for helplines to insert other documents.

• in 12 sections based on the process of a call

• with extensive guidance on what the Standard means in practice

• use for self-assessment and as evidence for external assessment

• available by completing the THA publications order form

2.  Apply to THA for external assessment and accreditation

• accreditation lasts for 3 years

• assessment in 2 stages

• desk top audit of Workbook

• external assessment visit

• written report at either stage if helpline does not reach the Standard, advising what changes are needed to develop the helpline to that level

“We found the THA Quality Standard process extremely valuable, because although it was challenging, it has resulted in improved practices and service provision by our helpline.”
Dr Ronald A Fernandes
Helpline Manager
MS Society UK

2007/2008 prices (for one site/one helpline)
(prices for multi site or multi helpline on application):

• Plus travel costs and incidental expenses

• Travel time may also be charged except to member voluntary organisations