THA Publications

THA Quality Standard Workbook

The THA Quality Standard is a specialised resource for helplines to assess, improve and maintain the quality of their service. It is unique among Standards in recognising the crucial effect of the medium of delivery on the service provided and is structured around the process of a telephone call.  The dual purpose workbook is both a self-assessment tool and the basis for optional assessment for THA accreditation.

It is photocopy friendly for use within a helpline, A4, clear black on cream text.  In a robust ring-binder with room for helplines to insert other documents. Quality Standard Workbook - Published 2000

To order any of our publications, fill out the Publications Order form. Alternatively, phone us on 0845 120 3767
 or fax on 020 7089 6320 for more information.

Updated March 2009 by Deirdre Rusling