THA Publications

NOW SOLD OUT - pdf version available

The completely updated and revised 3rd edition of the Guidelines for Good Practice. Chapters include:

• confidentiality

• training

• evaluation

• helplines and the law

Plus this edition has entirely new chapters on:

• setting up a helpline

• working alone

• emergency helplines

An invaluable comprehensive reference to use in training. Keep by every helpline phone and consult if setting up a helpline.

To order a free pdf copy of this publication, email info@helplines.org.uk giving your name and organisation. Alternatively, phone us on 0845 120 3767 for more information.

Updated September 2007 by Deirdre Rusling