THA Publications

Quality Standard Workbook (2000 Ed)

2008-9 Helplines Directory

Guidelines for Good Practice

Telephone Helplines in a Multi-channel Environment

Exchange

Publications Order Form

THA produces a range of publications aimed at supporting the development of helpline services.

Quality Standard - The THA Quality Standard is a specialised resource for Helplines to assess, improve and maintain the quality of their service.

The Telephone Helplines Directory 2008-9

The definitive source of information about helplines in the UK.

£22 per copy including P&P. Order your copy from Resource Information Services on 020 7840 9930.

Guidelines for Good Practice FREE

The completely updated and revised 3rd edition - 64 pages of information. Fill in a short online form here to download your free pdf copy.

NEW - Telephone Helplines in a Multi-Channel Environment
The definitive 50-page guide for helplines offering email, text or internet-based services.

Updated March 2009 by Deirdre Rusling