Agreement for start-up support

This form is for clients in the UK and Ireland. If you are outside the UK and Ireland, we may still be able to support you - please drop us an email at info@helplines.org.uk

The process for the start-up support is as follows:

When we receive this agreement, we will send you an assessment form that asks you to consider over 30 specific issues in relation to setting up and maintaining a helpline. This will be a Microsoft Word document. We ask you complete and return this to us by email.

On receiving your assessment form, we will arrange a telephone consultation with you to explore your responses. This will last no longer than two hours.
 

Agreement Form

We aim to hold the telephone consultation between 10 and 20 working days after you submit your assessment form, subject to our and your availability. Please  indicate the times of day (between 10 am and 4 pm) and days of week when you are most likely to be available for two hours:*

We will also contact you between three and six months to find out how you are progressing and check if any further support is needed.

Terms and Conditions:
The fee is £990 + VAT, irrespective of your THA membership status. It does not include any formal reports or face-to-face meetings. You will be invoiced shortly after the telephone consultation. Our payment terms are strictly 30 days from date of invoice. The information you provide to us will be treated as commercial in confidence and will not be disclosed to anyone outside THA. Unless otherwise instructed by you, we reserve the right to identify you as a client of our start-up support service in our promotional activity. Complaints about any aspect of our service must be put in writing to Rekha Wadhwani, Chief Executive of THA, who will acknowledge receipt of the complaint and investigate it in line with THA policy.

In the set-up phase of your helpline, you are entitled to join THA as an associate member.