THA Publications

EXCHANGE ARTICLE ARCHIVE

Selected articles from previous editions are available according to the following topics:

Databases	Top ten tips for databases
Disability Awareness
Ethnic Monitoring	Ethnic Monitoring on a Telephone Helpline
Language Line	Language Line
Legislation	Disability Discrimination Act
	Data Protection Act
	Intercepting Calls
	Listening into Calls
	Police Checks
Telephone Technology	Call logging
	Freephone Numbers
	New Release System
	Teleconferencing - Phones for People

All articles are also available within previous editions of Exchange to download as pdf versions.

If you are seeking information and it is not available as an article - please contact us or join our email discussion forum to post a message and ask other helpline workers what experience they have to share.

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