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EXCHANGE ARTICLE ARCHIVE

Selected articles from previous editions are available according to the following topics:

Databases Top ten tips for databases
Disability Awareness
Ethnic Monitoring Ethnic Monitoring on a Telephone Helpline
Language Line Language Line
Legislation Disability Discrimination Act 
  Data Protection Act 
Intercepting Calls
Listening into Calls
Police Checks
Telephone Technology Call logging
Freephone Numbers
New Release System
Teleconferencing - Phones for People


All articles are also available within previous editions of Exchange to download as pdf versions.


If you are seeking information and it is not available as an article - please contact us or join our email discussion forum to post a message and ask other helpline workers what experience they have to share.



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