Helpline suppliers

BT

BT's 'Charities Club' provides special rates on a range of non-geographic numbers, including the THA Special Freephone Tariff. BT also provide Virtual Call Centre services, management statistics, and telephony systems. BT also offers a Community Website Builder service which allows registered UK charities, non-profit making organisations and volunteer-led groups or organisations to build and maintain their own website free of charge.

Contacts
Charities Club: via your BT Account Manager or by calling BT Inbound Services on 01977 598 068.
Community Website Builder: http://www.communitykit.co.uk/

iCarol

iCarol is helpline software that tracks your calls, schedules your staff and volunteers, organises your referral database and provides a live chat service. With advanced reporting, you can measure the impact your helpline has in your community.
Please do contact us for a live demo or general inquiries and we would be delighted to share with you how iCarol can increase your effectiveness and impress your funders.
Subscribe to our free email newsletter for helplines and follow us on the internet: www.icarol.com.

Call Handling

Call Handling have been in the forefront of innovative hosted telephony services since 1992. With over 500 helpline clients on board, all of Call Handling's services, including their fully managed Virtual Call Centre, have been designed by helplines for helplines. Call Handling have worked in close partnership with THA since 2003 to supply special rates for all non-geographic numbers including the THA Special Freephone Tariff. Having recently acquired a new SFT 080880 range, Call Handling have some of the most memorable numbers available. Call Handling has launched SMS and Web Chat services fully integrated into the existing Virtual Call Centre technology to enable helplines to provide access by all methods to their clients.

Please watch Call Handling's video for THA members on the following link http://www.callhandling.co.uk/Videos/THA VIDEO.htm
Please contact Call Handling either by e-mail:  tha@callhandling.co.uk or call Rich or Sam on 0333 321 0888. 

Connect Assist

Connect Assist runs professional helplines and web systems for charities and organisations that focus on helping people make positive life changes that last.

Connect Assist is a different kind of contact centre for the third sector. We assist real changes and positive outcomes by building a lasting relationship with your people, however they choose to connect, by phone, email, text or through the internet at any time of day or night.

Find out more about Connect Assist at http://www.connectassist.co.uk.