About The Helplines Association
The Helplines Association (THA) is the membership and good practice organisation for email, SMS, internet and telephone-based helplines. We promote good practice by publishing guidelines, running a membership scheme, Helplines Standard, training and consultancy. We also support helplines to network and share good practice via our online forum and regular meetings across the UK and Ireland.
We also provide information to helpline users about what to expect from helplines and what to do if something goes wrong. We help people find details of reputable helplines via our Online Helplines Directory. We also campaign on issues affecting helplines and helpline users.
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