Consultancy and Evaluation Service

Consultancy

Whether you are considering setting up a helpline and need expert advice on the best mechanisms to do this, are developing or expanding an existing service, or are considering undertaking a review of your service, THA consultancy will be able to offer you cost-effective, viable solutions to your problems. 

We have worked with voluntary and statutory organisations across the UK, Ireland and Internationally looking at issues such as user-evaluations, setting up, merging services, developing national helplines, data protection and training.

Our team of consultants have years of experience in the helpline field and access to the accumulated knowledge of the THA and our member services. We are in a unique position to offer you a consultancy service grounded in the principles of good practice and dedicated to improving quality and confidence for callers to helplines.

THA Consultancy Service can assist you with all aspects of running and developing a helpline service including:

• Feasibility studies

• Setting up a helpline

• Service reviews

• Service development

• Organisational networking

• Volunteer and staff issues

• Service management

• Monitoring systems

• Evaluations and caller surveys

• Motivation and morale

• Recruitment and selection processes

• Training development

• Worker support and supervision

Our clients include: Age Concern Northern Ireland, Breast Cancer Care, British Refugee Council, Brook Confidential Helpline, Cancer Research UK, Care Direct, Department of Health, Department of Health Social Services and Public Safety (Northern Ireland), Department for Constitutional Affairs, Equality and Human Rights Commission, Headway, Irish Cervical Screening Programme, ParentLine Scotland, Prisoners Families Helpline, TALKadoption

Dr Marian Carey - Information Services Manager for Headway - the brain injury association said… 

"We have been very satisfied by the consultancy carried out by THA in relation to the extension of our existing information service. The resulting report will be invaluable in seeking funding to implement its recommendations...

THA Consultancy Code of Practice

Disclaimer

For more information email us now:   info@helplines.org.uk

Updated March 2008 by Deirdre Rusling