Consultancy and Evaluation

Consultancy

Whether you are considering setting up a helpline and need expert advice in the best mechanisms to do this, or you are developing or expanding an existing service, or perhaps you are considering undertaking a review of your service, THA consultancy will be able to offer you cost effective viable solutions to your problems. We have worked with organisations of various sizes ranging from small local agencies through to large national organisations.

Dr Marian Carey - Information Services Manager for Headway - the brain injury association said… 

"We have been very satisfied by the consultancy carried out by THA in relation to the extension of our existing information service. The resulting report will be invaluable in seeking funding to implement its recommendations..."

Evaluation

Evaluations involving the callers to your helpline will give you direct client focused views on the quality of service they have experienced and the outcomes that have resulted. These views are especially useful when looking at service development or undertaking reviews, ensuring that your helpline is meeting the needs of your service users.

Ruth Welford - Helpline Manager for TALKadoption said...

"THA's evaluation enabled us to gain valuable feedback from TALKadoption callers. The process was clearly communicated to staff and the evaluation conducted with minimum disruption to the service. We have been provided with clear useful targets for future development"

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