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Evaluations and user surveys
Evaluations which involve the callers to your helpline will give you direct client-focused views on the quality of service they have experienced and the outcomes that have resulted.
These views are especially useful when looking at service development or undertaking reviews, ensuring that your helpline is meeting the needs of your service users.
THA Evaluation Service can assist with all aspects of running and
developing a helpline service including:
- Caller focussed surveys
- Monitoring Systems
- Performance levels
- Benchmarking
- Qualitative Studies
- Quantitative Studies
- On-going quality improvement
- Service Development
- Standards Development
- Service Promotion
We have carried out
evaluations for a range of organisations including:
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Department of
Health Social Security and Public Safety (NI)
-
National Asthma
Campaign
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National Mediation
Helpline
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National
Osteoporosis Society
-
Science Line
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TALKadoption
-
Threshold
Ruth Welford - Helpline Manager for TALKadoption said...
"THA's evaluation enabled us to gain valuable feedback from
TALKadoption callers. The process was clearly communicated to staff and
the evaluation conducted with minimum disruption to the service. We have
been provided with clear useful targets for future development"
To discuss an
evaluation of your service email us now:
info@helplines.org.uk
Updated April 2007 by
Deirdre Rusling |
