Demonstrating helpline outcomes

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Masterclass: Demonstrating helpline outcomes
Venue: London
Date: 8 March 2012
Time: 11am - 4pm

Suitable for helpline managers and helpline fundraisers
 
Your funders will look for evidence that your helpline makes a difference to your service users. 
 
The masterclass will: 
  • familiarise you with the terminology and concepts relating to outcomes
  • provide a step by step approach to how to identify outcomes for your helpline service
  • explore the advantages and disadvantages of different methods of collecting outcomes information for helplines
8th March, 2012 11:00 AM   to   4:00 PM
9 Marshalsea Road
London, SE1 1EP
United Kingdom
Masterclass
Full voting member £ 149.00
Associate member £ 159.00
Public sector or commercial member £ 169.00
Non-member £ 179.00